Privacy Policy - Personal Data Processing Policy


The new European Union law on the protection of personal data, GDPR (“General Data Protection Regulation”), came into force on 25 May 2016, but will take effect starting from 25 Mai 2018. Thus law is the greatest change in the field of personal data protection occurred in the past 20 years and its goals far surpass the mere protection of privacy.

The protection of your personal data is important to us and, therefore, we are dedicated to protecting the privacy of our visitors accessing the website, but also of those whose personal data were disclosed to us by third parties, or to which we had access from another source, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – “GDPR”). Kindly take your time and read the Policy herein below (herein after referred to as “PDP”) in order to understand the manner in which your information will be dealt with (“personal data”).

Our customers are at the center of everything we do. Therefore, in addition to trying to provide excellent value and services, we protect your privacy in effective ways against abuse, respecting national, European legislation and including Regulation (EU) no. 679/2016.

For Balkan Holidays Services Ltd your privacy is very important and we take it seriously. The purpose of this privacy policy is to explain how we collect, use and disclose information about you on our website and / or other third parties with whom we have a confidentiality agreement regarding the processing of personal data. By using our website, you agree to this privacy policy.

You are the beneficiary of our services in one form or another, being a targeted person. So, for you, we’ve modified our privacy policy. We want to be fully transparent about how we process your personal data and we want to facilitate your access to modify, update or even delete them.

In addition, your rights and options are equally important to us and that is why, through this privacy policy, we inform you clearly and explicitly about these and the ways you can contact us to update your information or any other Right..


The website is operated and owned by Balkan Holidays Services Ltd with its registered office in Str. Dyakon Ignatiy №7, Sofia, registered in the trade register with UIC: BG130256088.

If you want more information about us, do not hesitate to contact us at


We have this privacy policy because we collect some personal information about you when you use our website or when you contact us through the contact form when you have any questions about a service.

The purpose of our privacy policy is to inform you of:

  • how and why we collect your personal information
  • the way we disclose your personal information and for whom
  • the way we protect your personal information
  • your legal rights and how you are protected by law


Your personal data processing is used whenever you agree to this, whenever you access our website, whenever any contract is concluded between us and at any time you complete one of the forms in the website.

Your agreement will be explicitly requested before any action is taken and you will be able to revoke it with the same ease with which you have granted it. If you encounter difficulties, please inform us at to address your request.


We collect certain personal information from you so that we can identify you in order to reach your goal in order to meet your requests.

Thus, the information we collect includes:

  • (full name, email, address, phone number, date of birth, and any other relevant information we need to contact or identify you)
  • usage data (information on how you use our website and our services)
  • marketing and communication data (your preferences about receiving marketing materials and how you prefer to communicate with us)



We collect your data when:

  • you visit our website
  • whenever you fill out our contact form or other related forms
  • you opt for subscribing to newsletter or other marketing materials on our part,
  • sign up for an event that we organized
  • contact us through the different channels we offer you


We collect data, in one form or another, that does not allow direct association with a person. For example, we often collect your activities on our website. This type of data is anonymous before being stored on our servers and is only used to help us improve the experience of our customers and to understand which parts of our website are of interest.


Our website uses Google Analytics, a web analytics service provided by Google. Thus, Google Analytics uses cookies or different IP addresses to analyze how users use the website and to monitor our services and products. The information generated by the IP address or cookie will be transmitted and stored by Google on the servers. Google will use all of this information on our behalf to evaluate the use of our website. You can refuse cookies by selecting the appropriate browser settings, but remember that you may not be able to use all of the features offered by our website afterwards.


We constantly ensure and apply appropriate techniques to protect your personal data. The processing operations we perform on your personal data cover automated and manual collection (we register, organize, structure, store, modify upon your request, use, transmit to third parties only when necessary and delete them at your application or automatically upon expiration).


We use your personal information for the following purposes:

  • to give you access to our services
  • to inform you of certain offers, products, services, or updates
  • to be able to get in touch with you and to answer your questions and / or requests
  • to give you a great and personalized experience on our website
  • to personalize and improve your marketing and marketing strategy based on your browsing history, interests, or preferences.
  • to contact you when conducting market research on your views on our website and services
  • to prevent or detect abuses or frauds on the website
  • any other right stipulated by law


  • Our authorized logistics partners, only when it is the case and only when they need to arrange a service for us when it is requested by you
  • Our employees, so that you can meet your requests
  • Our marketing, development and monitoring partners, in order to be able to carry out advertising campaigns, to improve your personalized experience on the website, and to develop our online experience. These data are minimized and sent only for clearly defined purposes.
  • Competent authorities, where appropriate, for any legal investigation, to initiate or defend legal complaints or for civil, criminal or administrative purposes.


We keep personal data for you no more than is necessary for the purpose for which they are processed. If you have given us the consent to process your data, we will process only the parameters you have given us. We may keep your personal data in accordance with the applicable laws and regulations and we may share it with the competent authorities whenever appropriate for any legal investigation, to initiate or defend legal complaints or for civil, criminal or administrative purposes. If none of the above applies, your data will be erased in a safe way or in some cases we will make it anonymous for internal statistics and research.


Unless you are subject to an exemption under the applicable privacy laws, you have the following rights with respect to your personal data that you may request by contacting us:

  • you may request a copy of your personal data that we store
  • you may request the correction of any personal data if you believe that these are inaccurate
  • you may request the complete deletion of your personal data
  • You may restrict or withdraw the consent to the processing of your personal data
  • you may request the transmission of your data to another operator
  • you can request access to your personal information
  • you may oppose the processing of your data and the use of your personal data
  • you can file a complaint about how we process your personal data to us (the application will be resolved within 30 days)



We protect your data by using technical measures to minimize the risks of unauthorized use, unauthorized access, unauthorized disclosure, loss, theft and loss of access. Among the measures we use are data encryption, firewalls, and data access authorization controls. We take seriously the security of our clients’ data and therefore we constantly check and update the mechanisms used to provide you with effective protection against abuse.

Although we protect your data, it is important that you do this too. You do not have to reveal to anyone of your personal information.


Balkan Holidays Services Ltd, as controller, has appointed Mr. Martin Evtimov as Data Protection Officer (herein after referred to as “DPO”), with the obligation to monitor the compliance with GDPR provisions in all data processing.

Data subjects may directly approach, at any time, DPO in connection with anything relating to this PDP, at the contact data below:

Name of DPO: Martin Evtimov

E-mail of DPO:

Telephone no. of DPO: +359 2 989 6263

Mailing address for DPO: Str. Dyakon Ignatiy №7, Sofia, Bulgaria


Within our website you can find links that redirect you to other websites. These websites may collect information about you and you must comply with the privacy policy of that website. Balkan Holidays Services Ltd is not responsible for the privacy practices of other websites.